Drivool Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. We build a range of services that help our user to explore and interact with their IoT devices to collect and report your data in efficient usable format for your personal or business process usage.

Our services include:
Application like uMove on iOS, Android or Web.
Platforms like the Drivool PaSS
Drivool propriety or third part hardware product with whom our platform or application interact.

Drivool integrally use google authentication frame work. Thus, google privacy policiesegister with us.

Why Drivool Collects Data

We use data to build better services

We use the information we collect from all our services for the following purposes:

Provide our services : We use your information to deliver our services, like GPS data of your device for in order to return tracking results or helping you analyze performance or run your business processes.
Maintain & improve our services : We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services. We use the information we collect in existing services to help us develop new ones.

Collection and Use of this Information

Information Collected or Received from You

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.

Account Information

If you register an Account, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address and phone number (“PII”). We may also collect other information that is not considered PII because it cannot be used by itself to identify you.

Information Collected Using Cookies and other Web Technologies.

Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.

“Cookies” are small text files that are placed on your device by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Information Related to Use of the Services.

Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.

Information Sent by Your Mobile Device.

We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.

Information Sent by Your IoT Device.

We collect information sent to our server by your IoT device like GPS devices, temperature sensor, RFID devices etc. connected to our platform. These data are integral to the services and utilities that you signed up Drivool for.

Location Information. When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device, but you will not be able to access all of our Services if you disable that feature on your mobile device.

Information that We Share with Third Parties

We will not share any PII that we have collected from or regarding you except as described below:

Information Shared with Our Services Providers.

We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.

Information Shared with Third Parties.

We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.

Information Disclosed in Connection with Business Transactions.

Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others.

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

Responding to Do Not Track Signals

Our Site or App does not have the capability to respond to “Do Not Track” signals received from various web browsers. You can choose to abandon our services to stop the data sharing.

Return and Exchange Policy

Address Changes

If you need to change the shipping address, please send us email to info@drivool.com with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If we sent the wrong order or item(s), or you received any broken items, Please submit a support ticket, and attach clear photos of the items that represent a quality issue, we will give you a full refund.

Return and exchange your items within fourteen days after receiving your order.

Cancellations/Returns

If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.

All refunds will be credited for the original amount paid, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return

If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.

We are not able to offer refunds, cancellations, or exchanges for any other reasons except for those listed above.

Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.

☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.

Drivool Device Warranty Policy

1. Warranty Coverage:

Drivool, hereinafter referred to as the Company, warrants its hardware product including Drivool 890 IN GPS Device, hereinafter referred to as the Product, against manufacturing defects in materials and workmanship under standard use for a period of 1 Year from the date of purchase, subject to the terms and conditions outlined in this Warranty Policy.

2. Warranty Eligibility:

This warranty is valid only for customers who have purchased the Product directly from the official Drivool uMove Application. Proof of purchase, such as a valid receipt or invoice, is required to claim warranty service. Devices purchased through third-party e-commerce platforms such as Flipkart and Amazon do not qualify for warranty coverage under this policy. Customers who purchase through these platforms are subject to the standard return and refund policies provided by those platforms during the designated return period.

3. Warranty Services:

Throughout the warranty duration, the Company retains the sole discretion to either repair or replace the Product or any faulty components, without incurring any charges to the customer. It's important to note that the Company may opt to employ either new or refurbished parts for replacement purposes. However, it is essential to be aware that replacement services can be availed only once for each piece of purchased hardware.

In cases where there is reason to suspect abuse of the warranty policy or intentional damage to the device, the Company reserves the right to revoke warranty coverage. Such determinations will be made solely at the discretion of the Company.

4. GSM Coverage

Please be aware that the Drivool 890 IN GPS Device relies on a standard 2G GSM network to enhance GPS performance. It is important to understand that in areas with poor GSM network coverage, GPS tracking performance may be adversely affected. This situation is not considered a manufacturing defect.

Customers should recognize that the quality and availability of GSM coverage can vary by location and are influenced by external factors such as geographical terrain, network infrastructure, and signal interference. Consequently, the Company cannot guarantee optimal GPS performance in all circumstances.

As a result, the Company does not offer refunds or replacements solely based on the performance of the Drivool 890 IN GPS Device in areas with poor GSM coverage. Warranty claims related to defects in materials or workmanship, as outlined in this Warranty Policy, will continue to be processed in accordance with the stated terms and conditions.

5. Limitation of GPS signal Coverage

Please be aware that the performance of the Drivool GPS Device may be constrained in certain non-standrad scenarios, including but not limited to situations where the device is located within buildings or concrete structure, enclosed in a metal box, or installed in areas with obstructed signal reception. GPS signal coverage may be impaired under these conditions.

It is important to note that the limitations in GPS signal coverage under these circumstances are beyond the control of the Company and do not constitute a manufacturing defect. Therefore, any adverse GPS tracking performance resulting from these conditions is not covered under this warranty policy.

Customers should exercise caution when using the device in environments with known signal obstructions, and the Company does not offer refunds or replacements for GPS performance issues related to such conditions.

If our team has alerted you to such a situation, we kindly request that you relocate the device from its current installation site and conduct a test in an open area, ensuring it is positioned at least 20 meters away from any concrete or metallic structures.

6. Other Warranty Exclusions:

This warranty does not cover:

Damage caused by misuse, abuse, accidents, negligence, or improper installation.
Damage or defects resulting from unauthorized repairs or modifications.
Damage caused by exposure to extreme environmental conditions, including but not limited to water, excessive heat, or cold.
Damage caused by the use of incompatible accessories or third-party components.
Normal wear and tear.
Cosmetic damage, including but not limited to scratches, dents, and paint peeling.
Loss of data or information stored on the Product.

7. Warranty Claim Process:

To initiate a warranty claim, the customer must follow these steps: Contact the Drivool customer support team through the official Drivool uMove Application or via the provided contact information to obtain a Return Merchandise Authorization (RMA) number. Package the Product securely, including all accessories and a copy of the original purchase receipt or invoice from the uMove Application or authorized distributor/dealer. Clearly label the outside of the package with the RMA number. Ship the Product, prepaid and insured, to the address provided by the Drivool customer support team. The Company will evaluate the Product upon receipt and, if deemed eligible for warranty service, will repair or replace it within a reasonable timeframe.

8. Warranty Applicability for E-commerce Platforms:

For Products purchased through third-party e-commerce platforms like Flipkart and Amazon, please note the following: Warranty claims for Products purchased through these platforms should be directed to the respective platform's customer support, following their return and warranty policies. The Company's warranty coverage is not applicable to Products purchased through e-commerce platforms, as stated in Section 2 of this policy.

9. Limitation of Liability:

The Company's liability under this warranty is limited to the repair or replacement of the Product as described in Section 3. In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of use, or loss of profits, arising from the use of the Product or its failure to perform.

10. Governing Law:

Governing laws: These Terms shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the Services or in relation to these Terms. Notwithstanding the foregoing, you agree that (i) The Company has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and (ii) any proceeding brought by you shall be exclusively before the courts in Bengaluru, India.

11. Modification of Warranty Policy:

The Company reserves the right to modify or amend this Warranty Policy at any time without prior notice. The most current version of the policy will be posted on the official Drivool uMove Application.

12. Standard Operating Condition:

Clear sky view for GPS signal (Satellite reception required).
Primarily for outdoor use (Intended for outdoor environments).
Adequate satellite signals for accuracy (Minimum 3 for 2D positioning).
Stable, level positioning for accuracy (Flat and stable placement).
Reliable power source for operation (12 Volt, 48 amp hours).
Correct configuration and settings (Refer device manual).
Regular software and map updates (Keep software and maps updated).
Suitable temperature and humidity conditions.
Allow time for signal acquisition (Initial signal acquisition time).
Proper mounting or attachment (Secure device attachment).

10. Contact Information:

For warranty-related inquiries or assistance, please contact Drivool's customer support at:

Email: info@drivool.com
Phone: +91 8050570441
Mailing Address: B203, SUMADHURA SAWAN MTB, Euro School Rd, Bengaluru, Karnataka 560048, India

By using the Drivool 890 IN GPS Device, customers agree to abide by the terms and conditions of this Warranty Policy.

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No Tolerance policy against abuse

At Drivool, we are committed to providing our customers with exceptional service and support. We value each customer and aim to create a respectful and safe environment for all users of our services. To ensure this, we have established the following No Abuse Policy, which outlines our expectations for appropriate conduct when using our services and when interacting with our customer care team.

a. Language and Behavior: All customers are expected to engage in conversations and interactions with our customer care team and fellow users in a manner that upholds the principles of respect and courtesy. This includes refraining from using abusive, offensive, threatening, or harassing language, as well as demonstrating a commitment to civil discourse at all times.

b. Discrimination and Hate Speech: Our commitment to fostering a respectful environment extends to prohibiting discriminatory or hate speech. This means that any form of communication that targets individuals or groups based on characteristics such as race, ethnicity, religion, gender, sexual orientation, disability, or any other protected attribute is strictly forbidden.

c. Tone and Conduct: Beyond the choice of words, we expect customers to maintain a respectful tone and conduct in all interactions. This includes refraining from disrespectful interruptions, condescension, or any behavior that undermines the ability of others to participate in constructive and positive discussions.

d. Resolving Disagreements: In the event of disagreements or conflicts, customers are encouraged to express their concerns in a civil and constructive manner, allowing our customer care team the opportunity to mediate and find a mutually satisfactory resolution. Our customer representative adher to corporate policies. We encourage our customer to read our policies and determine if their demand is resonable within limits of those policies.

e. Consent and Boundaries: Respecting personal boundaries is fundamental. Customers should not push others into discussions, topics, or activities they are uncomfortable with. Consent and respect for individual choices should always be paramount. If our customer care represenatative determines the intent of your call is not the resolution but getting into a irrelevent discussion, you are in violation of this policy.

f. Professionalism: When addressing our customer care team, professionalism is expected. This means refraining from personal attacks, insults, or any behavior that detracts from a productive and professional exchange.

g. Constructive Feedback: While we value feedback from our customers, it should be presented constructively and in a manner that promotes improvement and understanding rather than merely criticizing or disparaging.

h. Inclusivity: We encourage customers to embrace diversity and promote inclusivity in their interactions. We do not tolerate any exclusionary or prejudicial behavior that goes against these values.

By adhering to these principles of respectful and courteous communication, we collectively contribute to creating a welcoming and harmonious environment for all users of our services and our customer care team.

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